Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

17 June 2020

Kieran 3.6

NO internet for a month, Can't be bothered to do their job

Pros

Some staff are helpful

Cons

Despite some being use full the later of them ruins it and completly stuffed me over

17 June 2020

Chris 4.2

I was with Actrix for 12 years and great until Voyager took over. They were mfine for a few months then started charging for local landline calls. They came up with all sorts excuses. I said I wil find another provider and was told go ahead. I did.

Pros

Price was good

Cons

Charged for local calls, internet dropping, support was hopeless

16 June 2020

Chris Downs 5.4

Was ok, we only stayed for the free Lightbox. Now that they've taken that away and offered nothing to compensate we were motivated to move. Looked around and found a better deal with NOW

Pros

reliable, Lightbox free

Cons

took Lightbox away :-( extra cost for unlimited is unreasonable.

15 June 2020

Richard Ibbitt 8.8

We have been with Voyager/Actrix for 20 years. In that time we have had very few problems, and those we have had have been resolved quickly.

Pros

Great service

Cons

Voyager accounts don't provide the level of detail we used to get before they "merged" with actrix.

15 June 2020

Gio Jin 10

The BEST Broadband company with the best deal!!
Get the WiFi extender that is so powerful!!!

Pros

WiFi speed really gets faster!

Cons

Small company but Great customer service

15 June 2020

Tony Wallace 8.4

We had looked at all the deals and looked at all the reviews before deciding on NOW and the 1/2 price for 6 months deal and we arranged to change from our current provider Vodafone on the 27th June, told VF we were leaving on the 27th and will need a service until then, so we gave them 2 weeks notice and a bit, simple you would think eh, got home on Friday 12th and found we had no internet, called VF and after 40 mins on hold were told that they'd cut us off and couldn't reco ...read more

Pros

Great customer service, tech support & all telephone and email support is in NZ, they only sell broadband and telephone too, so no complicated power, mobile and BB packages - They don't keep you waiting on the phone for 40 mins!

Cons

None so far

14 June 2020

Andrew Albiston 5.2

Simply just not sharp enough on their pricing. In the past they would at least price match, but not now. They tried to say that they value added their product with Netflix/Lightbox etc to justify the extra cost. Now that they've sold off Lightbox, paying for the same content through Neon really does just reduce the value of their product that much more!!

Pros

It was Ok for speed and reliability.

Cons

Just not willing to be price competitive, especially with existing customers.

14 June 2020

Chris Greeks 9.2

Rhe full flavor team are A Class! i swapped over to them a few years back and haven't regretted my decision in the slightest. the 1 time i had an issue, it was resolved promptly, in the end it turned out to not even be related to Full Flavor's service! would and do recommend in a heart beat!

Pros

Super speeds!, Knowledgeable support staff (no dealing with scripted responses), Value for Money. Top quality service!

Cons

well, ok, the one time i had an issue, they contacted me to quick.. and i expecting them to call a few hours later.. so wasn't ready when they called... and... that all i can think of really.

13 June 2020

Pamela Joy Gillies 7.8

Happy except for billing issues

Pros

Speed...value for money fir unlimited rural broadband

Cons

Errors inbilling and direct debits shouldn't hapoen

13 June 2020

Niol Lockington 8.6

We are totally off grid. Without Fullflavour we would be using smoke signals.

Pros

We can get it.

Cons

A little expensive, but.! We can get it.

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