I'm coming up on the end of a 12 month contract as a 2degrees broadband customer, we were formerly with Spark for a couple of years but moved as the price was just too much compared to competitors - which is what hooked us into 2degrees. We're a family of 2 adults and 3 kids, we're just outside of Wellington city, and may have as many as 5 devices streaming video at a time. The speed has been below par, speedtest puts us well under the quoted 950/500 we signed up for (usually
sits around 300/300 with a wired ethernet cable direct to the router). It's been fast enough for our use for the most part, but we do feel the slowdown/loss of quality in connection when multiple devices are streaming. The reliability also is a bit up and down, at least once or twice a week the internet will randomly drop for minutes and then come back up. It's not been bad enough to jump through the support hoops, but it is a regular source of mild frustration (especially from the kids). The price for us was the main draw to 2degrees - we're also mobile customers of theirs, so we got a further discount, and Amazon Prime Video free for 6 months - and on this it really has saved us heaps of money, but in our experience it has lived up to the saying that you get what you pay for. We left Spark because they were scandalously expensive - about double what we pay 2degrees at the moment per month for what should be the same service - but I have to admit I do miss the steady speed and reliability they offered. We will be looking elsewhere when our 12 month contract is up. ...read more
