Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

27 October 2020
Shane 4.2
Signing up was a breeze and Gemma was very helpful. We had 2 properties to sign up. The first install went well but then we had issues with our alarm system. Contact the support department who are not very helpful and it almost like they were deliberately trying to make things hard and this has cost us additional $ with alarm company. After 10 days the issue is still not sorted (issue at Nows end) and we think the only option is to change suppliers. No issues with the second property, however this didn’t have an alarm. Seem to have drop out issues with first property too. ...read more
Pros
Gemma is the sale team was fantastic and made the sign up a breeze.
Cons
Support department are not very helpful and seem unable to think 2 steps ahead to help clients
27 October 2020
Sarah 10
It’s great to have a company that you can ring and actually talk to someone and not have to wait for hours, also they get back to you so quickly, all the years I’ve been with this team it has truly been a pleasure.
Pros
Fast service friendly team quick response
Cons
No cell phone plans
24 October 2020
George 7.8
Just joined so can't respond to any of the assessments yet other than to say pricing seems very reasonable and customer service contact made so far has been excellent
21 October 2020
Agnes Almeida 7
Really unreliable. Connection keeps crapping out. Super frustrating.
Pros
Good customer service but tire of calling with problems.
Cons
Unreliable. Expensive for a bad connection.
21 October 2020
Kel 4.4
Terrible website to try to adjust plan. Easy to find upgrades but if you want to downgrade like loose landline impossible, in end easier to get risd of spark altogether
Pros
Reliable
Cons
No 4g and idiots
20 October 2020
Danilo Samson 6.4
my internet keeps on cutting out and the speed is not that great considering that I am on 1G/500 I can get only around 300 to 400

19 October 2020
Craig Holmes 7.8
Spark have been great over the years we've been with them but the price have been creeping up and now we want to go naked on the broadband and there's much better deals out there.
Pros
Big company. Reliable and efficient
Cons
Too expensive compared to other providers
19 October 2020
Alan 2.6
I was apalled to be told that it would take another 1.5 - 2 weeks for a second tier of technical help to get back to me to try to get my internet working. This was after the 1st tier provided a very low level of trouble shooting. I asked if they could send me out a new router to see if that was the issue however they said they absolutely could not do that. I had to wait 7 - 10 working days to hear from someone who could authorise sending one. They seemed to consider that this was acceptable service. We have three people working from home so internet is an essential service for us, however this made no difference. I had three choices, wait (no), change ISPs and hope they one could connect faster, or buy a new router to eliminate that as a problem. I bought a new router and with the settings provided by Contact it also didn't work. I tried other settings and with it setup on Static IP address it worked fine. I tried the old Contact modem with my settings, and that now worked, so Contact:
1. Consider that it's acceptable for customers to be without internet for two weeks
2. Don't know the settings for setting up their modems
3. Can't authorise anything, like a replacement modem, to help customers get back on-line earlier
4. Have pretty low level staff to respond to general technical problems, after that you wait internet free for up to two weeks.
5. Are woefully understaffed if it takes up to two weeks for a tech to call you back

When the service does work it is patchy and sometimes hangs up when just streaming one TV - wasn't fibre supposed to fix this?
So if that is all acceptable to you to then go ahead, choose Contact Broadband and have fun.
...read more
Pros
Price
Cons
Really, really, really poor customer service and time frames. Totally unacceptable for an essential service provider. Internet speeds and connection are patchy.
19 October 2020
Nigel 9.2
Needed some info. Fast and friendly. Yet another positive interaction with "the" great team
Pros
no
Cons
no
17 October 2020
Anne Morel 7
Not great coverage within the home from room to room which is sad.
Pros
Great prices
Cons
Not great coverage room to room
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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