Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS
Total: 5.6
Reliability 6.3
Speed 6.0
Support 5.2
Features 5.9
Value 4.4
Average from 364 reviews
Showing 11-15 of 364 items.
2021-11-24 11:45:18
Mel C 3.6
I've been with Telecom/Spark for 40+ years. Their loyalty is zero. Deals are offered to new customers only.
They tried to push me onto wireless internet last year. Sent a letter saying I'd be changed over unless I opted out. The letter arrived on a Saturday, opt-out deadline the following day. I phoned, told them the time-frame was unreasonable, but the customer service woman did not accept the facts here, was pushy and arrogant, then transferred me to the department where I would have to opt out - it was not staffed - they didn't work Sundays! Arranged a call-back for Monday with another call to spark and cancelled the changeover, (3 times now opted out), but they proceeded with it anyway, several days later. Eventually managed to get it cancelled & returned, again with several issues, the equipment they sent.
Had reason to phone them recently. Customer service was great - it generally is except for the sales team. Then they sent an email requesting feedback. Ha! My internet kept dropping out in the short survey and it wouldn't send!!
The continual lags and outages in internet are the main reason I'm changing. If they can't handle copper wire, why should I trust them with my Fibre connection. And I trust the other companies routers more than the ones Spark provides.
...read more
Pros
Customer service is usually great, (except for pushy Sales Team people).
Cons
Unreliable internet connection.
2021-11-03 18:18:27
Bruce 6.0
Only changing due to being buggered around. Had a billing query, first person ver pleasantly said they would sort it - nothing happened. Second person knew nothing. Third person was rude and obnoxious. Committed to investigate - a month later nothing had yet happened. Fourth person in store was sort of helpful, I agreed to some concessions on the bill and was told I would get an email invoice detailing agreed changes - nothing happened again! I then decide I am better trying another provider… here’s to hoping the next one is better!! ...read more
Pros
Good reliable service. Definitely not the cheapest.
Cons
Couldn’t resolve my customer service request. Got sick of it after 2 phone calls and two in store visits.
2021-10-30 19:06:27
carl strohmenger 5.8
.
Pros
-
Cons
the internet cuts out alot
2021-10-28 08:11:36
Bruce Woods 3.8
We have been with this company for a long time.
We changed providors as our monthly bill became huge the company does not give any notice or warnings, they simply rip consumers off. Especially if you are elderly and not technically inclined. Frankly the indudtry should be regulated to prevent this kind of greedy behaviour.

Pros
None
Cons
Ref above Spark rop their customers off
2021-10-22 12:24:10
Jenny Tomlin 6.2
I found them to be very reliable with the features I needed but the price became too high compared with other providers
Pros
fast, reliable, netflix
Cons
expensive
Showing 11-15 of 364 items.
Streaming rugby world cup for free
18/06/2019
Spark makes the Rugby World Cup free for customers – is this a good deal for broadband?
Spark has announced that the Rugby World Cup 2019 Tournament Pass will be free for new or renewing customers on an eligible mobile or broadband plan. Broadband customers will need to commit to a 12 month unlimited broadband plan with Spark, so before you hit the ‘sign up’ button….
Spark New Zealand receive warning from Commerce Commission
23/05/2019
Commerce Commission warn Spark over price rise messaging – were you affected?
The Commerce Commission has warned Spark for likely breaching the law when it notified customers of a broadband price rise last year. We you one of the customers effected?
How to watch the Rugby World Cup 2019
9/05/2019
How to watch the Rugby World Cup 2019
Spark Sport have launched earlybird passes to stream the Spark Sport Rugby World Cup 2019. Make sure you have the fastest broadband plan and sign up in May and get the super early bird price of just….
Share No Evil
27/03/2019
Share No Evil browser extension launches to tackle online terror in NZ
NZ Compare is proud to support Share No Evil.  Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa.  With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.
Rural homes with broadband too slow to stream Rugby World Cup
15/03/2019
Around 40,000 rural homes won’t have fast enough broadband to stream Rugby World Cup
A recent government committee recently revealed that 40,000 homes in rural areas won’t have broadband fast enough to stream the Rugby World Cup. Could you be missing out?
Spark Sport Rugby World Cup
11/03/2019
Get ready to stream the Rugby World Cup 2019
Get ready for the 2019 Rugby World Cup and set yourself up with a great streaming service. Check out this great new service & free trial month for New Zealanders. 
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