Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 364 reviews

Showing 1-5 of 364 items.

2024-09-01 01:23:04

Jake T 5.0

Had been a Spark mobile customer for 10+ years, but that made no difference in declining (with no notice) my routine FibreMax connection request to a newly purchased property. I just never herd back. Wasn't until I made contact, 5 days later, I was told an Admin error meant my request was declined days earlier! Even when I tried Re-submitting request, they simply defaulted to previous result, didn't even recheck or try fix their error, just straight NO!

Pros

One NZ connected service next day and happily transferred all mobile plans over too!

Cons

Absolute worst customer service Ive ever experienced. Didn't entertain my efforts to rectify situation, and made no attempt themselves!

2024-01-18 13:35:45

Sue 4.6

the price is too high, I don't think it suit for its quality.

Pros

reliable

Cons

high price

2023-08-15 11:23:32

Scott Wilson 7.0

Spark make it difficult to cancel a service by design, further more the process requires the customer to provide feed back before they will act. They then follow up with automated platitude emails. They purport to offer customer service but their people are driven my management dictates within inflexible systems. If you can avoid Spark with an alternate supplier I recommend you do.

Pros

It worked

Cons

They are horrendous to deal with

2023-07-07 17:38:23

Hilal 2.0

Spark is a company that doesn’t give their customers the best bang for their buck. They rip customers off. I don’t recommend them at all.

Pros

Nothing

Cons

Too expensive. No value for money. Outsourced customer service reps who can’t even speak English properly.

2023-06-25 07:19:07

Zac 6.2

Prices continue to be increased which has me looking for a service change. Realised I am being charged more for 100/50 than most companies are charging for 300/100! Poor value for money these days so am definitely changing providers

Pros

Has worked without issue for three years.

Cons

Poor value for money.

Showing 1-5 of 364 items.

18/06/2019

Spark makes the Rugby World Cup free for customers – is this a good deal for broadband?

Spark has announced that the Rugby World Cup 2019 Tournament Pass will be free for new or renewing customers on an eligible mobile or broadband plan. Broadband customers will need to commit to a 12 month unlimited broadband plan with Spark, so before you hit the ‘sign up’ button….

Spark New Zealand receive warning from Commerce Commission

23/05/2019

Commerce Commission warn Spark over price rise messaging – were you affected?

The Commerce Commission has warned Spark for likely breaching the law when it notified customers of a broadband price rise last year. We you one of the customers effected?

9/05/2019

How to watch the Rugby World Cup 2019

Spark Sport have launched earlybird passes to stream the Spark Sport Rugby World Cup 2019. Make sure you have the fastest broadband plan and sign up in May and get the super early bird price of just….

27/03/2019

Share No Evil browser extension launches to tackle online terror in NZ

NZ Compare is proud to support Share No Evil. Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa. With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.

Rural homes with broadband too slow to stream Rugby World Cup

15/03/2019

Around 40,000 rural homes won’t have fast enough broadband to stream Rugby World Cup

A recent government committee recently revealed that 40,000 homes in rural areas won’t have broadband fast enough to stream the Rugby World Cup. Could you be missing out?

11/03/2019

Get ready to stream the Rugby World Cup 2019

Get ready for the 2019 Rugby World Cup and set yourself up with a great streaming service. Check out this great new service & free trial month for New Zealanders.