Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.3
Reliability 5.6
Speed 5.7
Support 4.7
Features 5.3
Value 5.0
Average from 180 reviews
Showing 26-30 of 180 items.
2023-08-14 15:21:52
Nic Cooper 1.6
I have been a 2 degrees customer since their inception. I needed to connect fibre to my new house. Fibre was provided to the house.
Got a connection date but Chorus could not find the feed. They walked away. 6 weeks later after much digging of gardens lawns and some of the road I found the feed. I kept 2 degrees informed all the way. Chorus came back, and said 2 degrees had cancelled the contract. Spoke to 2 degrees (1 hour wait on phone) who could not explain why the contract was cancelled and said they would re-schedule. Promised to re-instate today. Email arrived saying reinstate in 12 days time!!! Hopeless company! ...read more
Pros
none
Cons
how long a list do you want. doesn't listen to customers.
2023-07-18 20:36:41
Shashi 7.0
Pathetic customer care service... Super long wait. 2 degree auckland cbd store always in a hurry to ask you to call customer care if you have any complain or query related to ongoing connection or mobile plan as they just want sale from shop. Spark was expensive but super easy to approach via whatsapp. 15 working days already and still waiting for broadband modem delivery. Customer care said he would put me on priority and still nothing happened.Would never ever use 2 degree, will go back to spark after finishi g their contract. ...read more
Pros
Cheap price
Cons
3rd grade services, long delay, customer care terrible
2023-07-18 13:16:57
Richard Jack 2.6
Absolutely hopeless support. I'm still not online 7 days after migration and they can't seem to reply to a support ticket. It's not worth the cheap price to have such a muckaround. Rated 5 for speed and features because I can't judge them yet as it's not working.
2023-07-14 12:29:23
Gurpreet 2.2
Switching to 2degrees has so far been the worst ISP decision I've ever made. My VOIP phone and smart lights no longer function correctly since moving to them. I've requested a static IP address twice via email now to see if this resolves anything. They couldn't provision this beforehand for some reason and now with emails being ignored for 3 days, I'm sitting on hold for 30 minutes and then my call gets disconnected. Please just know if you have any problems or need any kind of support, this company has placed zero emphasis on customer service. Don't be tempted by the slightly low price - it's not worth it. ...read more
Pros
Cheap
Cons
Horrific lack of customer service
2023-07-12 11:46:47
James Sweetman 1.2
hour long wait times for tech support when I had a issue outside of my network. Cancelled chorus tech and never told me, tech staff blaming me using alt DNS while troubleshooting the issue.
Pros
probably good if you dont have to call them, or have a fault
Cons
everything
Showing 26-30 of 180 items.
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